Customer satisfaction survey form

1 Never meets expectations
2 Frequently does not meet expectations
3 More than occasionally does not meet expectations
4 Occasionally does not meet expectations
5 Meets expectations
6 Occasionally exceeds expectations
7 Consistently exceeds expectations
1. Distributor Name*
2. E-mail*
3. Company Name
4. Customer*
5. Industrial unit name*
6. Which industry is?
7. Completed date
8. Monthly Consumption (ton)*
9. Annual Consumption (ton)*
10. Consumable grades Name*
11. Geographical Region*
RELATIONSHIP MANAGEMENT
12. TREATS YOU WITH FAIRNESS IN BUSINESS RELATIONSHIP*
13. ASSISTS YOU TO MEET YOUR CUSTOMERS NEEDS:*
14. ACCESSIBILITY OF MANAGEMENT:*
15. EFFECTIVE COMMUNICATION AND CO-OPERATION :*
16. COMMENTS:
PRODUCT
17. ABSOLUTE QUALITY:*
18. CONSISTENTLY ADHERES TO AGREED SPECIFICATION:*
19. PRODUCT PERFORMANCE IN APPLICATION:*
20. QUALITY OF PACKAGING:*
21. COMMENTS ABOUT PRODUCT :
SALES,ORDERING, DELIVERY 
22. UNDERSTAND YOUR BUSINESS NEEDS AND REQUIREMENTS:*
23. ACCESSIBILITY OF CUSTOMER SERVICE OR ACCOUNT MANAGER :*
24. COMMUNICATION OF STOCK (NON-)AVAILABILITY:*
25. EFFICIENCY OF ORDERING PROCESS:*
26. PROACTIVE WARNING OF DELIVERY DELAYS:*
27. TIMEOUS DELIVERY CONFIRMATION:*
28. ACCURACY OF DELIVERY DOCUMENTS:*
29. COMMENTS ABOUT SALES,ORDERING, DELIVERY :
AFTER SALES'  SUPPORT
30. EFFECTIVE RESOLUTION OF COMPLAINTS AND QUERIES:*
31. ON TIME REPLY/ FEEDBACK ON COMPLAINTS:*
32. EFFECTIVNESS OF CORRECTIVE/PREVENTIVE ACTIONS:*
33. COMMENTS ABOUT AFTER SALES' SUPPORT:
ADMIN
34. ACCURATE INVOICES AND STATEMENTS:*
35. RESOLUTION OF ADMIN QUERIES:*
36. COMMENTS ABOUT ADMIN:
CORPORATE IMAGE
37. DOES ARYA SASOL TREAT YOU WITH FAIRNESS & INTEGRITY:*
38. DO YOU PERCEIVE ARYA SASOL AS CUSTOMER FOCUSED:*
39. DO YOU PERCEIVE ARYA SASOL AS SAFETY CONSCIOUS:*
40. DO YOU PERCEIVE ARYA SASOL AS ENVIRONMENTALLY RESPONSIBLE:*
41. COMMENTS ABOUT CORPORATE IMAGE:
42. Do you have any comments or suggestion that would help us improve our quality of customer service?
I am not a robot: